COMMUNICATIVE AREA

            1 Taking phone calls

            2 Giving information

            3 Taking reservations

            4 Apologizing

            5 Receiving guests

            6 Polite requests and responses

            7 Instructions

            8 Asking for information

            9 Asking and explaining

            10 Asking and comparing

            11 Presenting information

            12 Recommending

            13 Dealing with requests

            14 Describing food dishes

            15 Dealing with complaints

            16 Describing jobs and workplaces

            17 Explaining and instructing

            18 Taking an order on the phone

            19 Asking for clarification

            20 Dealing with phoned requests

            21 Giving directions indoors

            22 Giving directions outside

            23 Offering help and advice

            24 Dealing with complaints

            25 Paying bills

            26 Payment queries

            27 Farewells

            28 Answering personal questions